CSE · GS-2Official PYQ · CSE 2013 · Q16Governance · Governance and Accountability · 10 marks · 200 words

English

Though Citizens’ charters have been formulated by many public service delivery organizations, there is no corresponding improvement in the level of citizens’ satisfaction and quality of services being provided. Analyse.

हिन्दी

यद्यपि अनेक लोक सेवा प्रदान करने वाले संगठनों ने नागरिकों के घोषणा-पत्र (चार्टर) बनाए हैं, पर दी जाने वाली सेवाओं की गुणवत्ता और नागरिकों के संतुष्टि स्तर में अनुकूल सुधार नहीं हुआ है। विश्लेषण कीजिए।

Text taken verbatim from the commission's published question paper. Transcribed from UPSC’s question paper, CS(M) 2013 (English and Hindi). Source

Syllabus

Governance · Governance and Accountability

Important aspects of governance, transparency and accountability, e-governance—applications, models, successes, limitations and potential; citizens' charters, transparency & accountability and institutional and other measures.

CSE syllabus →Full CSE 2013 GS-2 paper →More on #Transparency & RTI →More on #Work Culture & Service Delivery →More on #Good Governance →

Similar previous year questions

Added by @upsc2ias

Though Citizens’ charters have been formulated by many publ… – CSE 2013 GS-2 PYQ | UPSC2IAS