CSE · GS-2Official PYQ · CSE 2013 · Q16Governance · Governance and Accountability · 10 marks · 200 words
English
Though Citizens’ charters have been formulated by many public service delivery organizations, there is no corresponding improvement in the level of citizens’ satisfaction and quality of services being provided. Analyse.
हिन्दी
यद्यपि अनेक लोक सेवा प्रदान करने वाले संगठनों ने नागरिकों के घोषणा-पत्र (चार्टर) बनाए हैं, पर दी जाने वाली सेवाओं की गुणवत्ता और नागरिकों के संतुष्टि स्तर में अनुकूल सुधार नहीं हुआ है। विश्लेषण कीजिए।
Text taken verbatim from the commission's published question paper. Transcribed from UPSC’s question paper, CS(M) 2013 (English and Hindi). Source
Syllabus
Governance · Governance and Accountability
Important aspects of governance, transparency and accountability, e-governance—applications, models, successes, limitations and potential; citizens' charters, transparency & accountability and institutional and other measures.
CSE syllabus →Full CSE 2013 GS-2 paper →More on #Transparency & RTI →More on #Work Culture & Service Delivery →More on #Good Governance →
Similar previous year questions
- In spite of having Citizen’s Charter, Right to Information Act and Public Services Act, transparency and responsiveness is yet to be fully achieved in delivery of public services. Suggest needful measures.GPSC 2020-21 · GS-2
- The Citizens’ Charter is an ideal instrument of organizational transparency and accountability, but it has its own limitations. Identify the limitations and suggest measures for greater effectiveness of the Citizens’ …CSE 2018 · GS-2
- Explain the basic principles of citizens charter movement and bring out its importance.CSE 2019 · GS-4
- The Citizens’ charter has been a landmark initiative in ensuring citizen-centric administration. But it is yet to reach its full potential. Identify the factors hindering the realisation of its promise and suggest mea…CSE 2024 · GS-2
- e-governance is not just about the routine application of digital technology in service delivery process. It is as much about multifarious interactions for ensuring transparency and accountability. In this context eva…CSE 2024 · GS-2
Added by @upsc2ias